Nurosolve

Shipping Policy

NUROSOLVE utilizes and provides a wide range of shipping options for you to choose from. We offer shipping with the following freight carriers:

• FedEx
• UPS
• DHL

Domestic Shipping

• REGULAR GROUND - $8.50 - Delivery time for North America is 3 to 5 business days*
• UPS Next Day - $35.95 - Delivery time next day. Orders placed Sat/Sun will be shipped Monday
• 2nd Day Air - $24.95 - Orders placed Sat/Sun will be shipped Monday

* Delivery is via US Postal Service and delivery times are not guaranteed
* Orders being shipped to FPO, APO, and P.O. Boxes are ONLY delivered via US Postal Service

International Shipping

• Canada - $30.00
• Europe - $9.50 (6.3£ / 8€) - All orders are Express Mail Delivery and delivery time is typically 5 business days, but may take longer depending on location, and local post.

Note: Due to Customs regulations abroad, we will not be held responsible for packages that are kept, withheld, discarded, or destroyed. No refunds will be issued.

Damaged Shipments

We take extreme care to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise. This requires a joint effort on both the parties (you and us), therefore, we request you to carefully inspect the package upon receipt for damage. If there is any damage which is not reported at time of shipment, it makes it very difficult to prove otherwise.

Back Orders

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments

Refused Shipments

Packages that have been shipped and refused will not be issued a refund. Due to Customs regulations abroad, we will not be held responsible for packages that are kept, withheld, discarded, or destroyed. No refunds will be issued.

For more on our returns policy please see Return Policy.